How we handle information shared through our website.
This Privacy Policy explains how OrvexHealth collects, uses, stores, and protects information submitted through our website, contact forms, careers forms, and related communications.
1. Introduction
This Privacy Policy applies to website visitors, prospective clients, job candidates, and anyone who submits information through OrvexHealth website forms. By using this website or submitting information through our forms, you acknowledge the practices described in this policy.
2. Information We Collect
When you interact with our website or submit information through our forms, we may collect the following types of information:
- Name
- Email address
- Phone number
- SMS consent status and communication preferences
- Newsletter or resource update subscription status
- Practice or organization name
- Service interest or inquiry details
- Messages submitted through contact or inquiry forms
- Careers and application information, including resume or portfolio links and LinkedIn or professional profile links
- SMS interaction data, such as opt-in or opt-out status, where applicable
- Website usage information, such as browser type, device information, pages viewed, referring pages, and analytics data where analytics tools are in use
3. How We Use Information
OrvexHealth uses the information collected for the following purposes:
- Respond to inquiries and requests submitted through website forms
- Schedule consultations and follow up with prospective clients
- Send newsletter and resource update emails to subscribers who submit their email through our resources page
- Send service-related SMS communications where you have provided consent
- Confirm or coordinate consultations, appointments, or meetings via SMS where applicable
- Evaluate service fit and communicate about relevant service offerings
- Communicate with candidates who submit careers inquiries or applications, including via SMS where consent has been provided
- Provide operational updates related to your inquiry or service request
- Improve the website experience and understand how visitors use our site
- Maintain business records and internal documentation
- Support security, fraud prevention, and safe use of our website
4. SMS Communications
If you provide your phone number to OrvexHealth through our website forms, consultation requests, service inquiries, or other communications, you may consent to receive SMS messages related to your inquiry, scheduled consultations, service updates, appointment coordination, candidate communications, or other operational communications.
Message frequency may vary depending on the nature of your request or relationship with OrvexHealth. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP, and you may request assistance by replying HELP or contacting us at info@orvexhealth.com.
For additional details, please review our SMS Terms & Conditions.
6. Healthcare and PHI Notice
OrvexHealth website forms are not intended to receive protected health information (PHI) as defined under HIPAA or other applicable laws.
Visitors and clients should not submit patient records, clinical documentation, insurance details, claim-level information, medical histories, Social Security numbers, or other PHI through general website contact or inquiry forms.
If PHI or other sensitive healthcare information is required as part of client services, it should only be exchanged through approved secure channels and under appropriate written agreements, including a Business Associate Agreement where required.
7. Data Security
OrvexHealth uses reasonable administrative, technical, and organizational safeguards designed to protect the information submitted through our website and forms from unauthorized access, disclosure, or misuse. No method of internet transmission or electronic storage is perfectly secure, and we cannot guarantee absolute security of information transmitted to or from our website.
8. Data Retention
We retain information submitted through our website as needed for business, legal, operational, and communication purposes. The length of retention depends on the nature of the information and the purpose for which it was collected. Information no longer needed for these purposes is disposed of in a reasonable manner.
10. Third-Party Links
Our website may contain links to external websites and third-party services. These external websites are governed by their own privacy policies and practices. OrvexHealth is not responsible for the content, privacy practices, or security of third-party websites linked from our site. We encourage you to review the privacy policies of any external sites you visit.
11. Candidate Information
Information submitted through our careers forms, including application details, resume links, LinkedIn profiles, and related communications, is used for recruiting and hiring evaluation purposes. Candidate information is reviewed by our internal team and is not shared with third parties except as needed to support recruiting operations or as required by law.
12. Children's Privacy
This website is not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to remove that information promptly.
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the “Last updated” date at the bottom of this page. We encourage you to review this policy periodically.
14. Contact
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at info@orvexhealth.com.